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Contact Us

Contact Us

Shipping and Returns Policy

We want you to be fully satisfied with our products and services.

There may be times when you need to return your showroom or online purchase. Our Shipping and Returns Policy is designed to assist you in returning your product.

We ship to most places. However there are restrictions on some items, and some products cannot be shipped to remote locations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options.

You may return most items (non custom) within 30 days of delivery for a full refund if the return is a result of our error (i.e. you received an incorrect or defective item).

Should you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you when your return is accepted.

Phone 1300 557 822

172 Wilson Street, South Lismore NSW 2480 Australia

Got a question?
Please use the form below to contact us or email us on sales@low.com.au and our consultant will be in touch with you shortly.

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